Firstly, please make sure that you are holding your phone correctly and that you know where your NFC antenna is located. You will find instructions here: How can I find the NFC antenna on my phone?
If the problems persist, please contact our support via emailyou receive error messages from the app, please take a screenshot and attach it to the email.
In the femSense app you can also contact our technical support via the "Contact Support" function in the menu.
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